Open*HelpDesk

open source

The helpdesk you can audit, modify and host

Open HelpDesk manages your support emails, SLAs, and article base. Free for up to three agents, then 9 € per agent per month — or install the repository on your own server with the same codebase.

Create a free spaceRead the documentation

Free for up to 3 agents · no time limit · no credit card · export your data at any time

The product in one animated imageAn email lands in the shared inbox and becomes ticket #4821, tracked under SLA; the suggested reply helps the agent, an automation assigns the right team, and the help portal answers the follow-up questions — 98% satisfied customers.SHARED INBOXemailportalwidget#4821SLA 1h 42mOpenExport invoices as PDFLMMD2 agents on the queueSuggested replyInsertRULEShigh priority→ team N1+ SLA, macros, remindersHELP PORTALresolved, no ticketresolved, no ticketSATISFACTION98 %last 30 days

0 €

for up to 3 agents, no time limit

9 €

per agent per month thereafter, AI included

100 %

of the core under AGPL-3.0 license

Features

What you install on day one

Four modules that cover the daily work of a support team. Each has its detailed page.

Shared Inbox

See detail →

All emails, forms, and chat messages in one queue.

SLA and Rules

See detail →

First response times, escalations, triggers, and macros.

Knowledge Base

See detail →

Public or internal articles, customer portal, and widget.

Channels and Integrations

See detail →

Email, chat, WhatsApp, API, signed webhooks.

AI Assistant

See detail →

Triage, summary, suggested reply, and deflection, on a model hosted in Europe.

Mobile app

See detail →

Two apps for iOS and Android: the agent workspace, and the portal for your customers.

Getting Started

From account creation to your first tickets in minutes

  1. Step 1

    Create your free space

    A name, an email address, and a password. No credit card, no waiting time: your helpdesk is ready immediately.

  2. Step 2

    Invite your team

    Add your colleagues by email in two clicks. Up to three agents for free, with no time limit.

  3. Step 3

    Connect your support address

    Forward support@ to Open HelpDesk or connect your existing mailbox. The first tickets arrive within a minute.

  4. Step 4

    Set your first rules

    An SLA policy, automatic assignment, an acknowledgment message. Essential setup, without unnecessary complexity.

Hosting

Two ways to use it, one source code

Hosted version

We manage servers, daily backups, and updates. Data stored in Paris, dedicated subdomain, security updates within 24 hours.

View pricing

Self-hosting

A Docker Compose, a PostgreSQL database, a Redis. No agent limit, no license key, no disabled features.

Installation Guide

Create a workspace, migrate your tickets, decide afterwards

We migrate your Zendesk history with its numbers and its dates, free of charge. And since the code is open, you can install it yourself at any time and take the whole database with you.

Create a spaceMigration Guide