Product
Channels and Integrations
The customer writes where they want, the agent replies from a single screen. The original channel is maintained so the response goes back the same way.
Email first
It's the channel that handles most of the volume, so it's the one we care most about: clean parsing, bounce management, DKIM on your outgoing emails.
Chat and WhatsApp
The widget chat creates a ticket as soon as no one is available. WhatsApp Business goes through a number you provide.
API for the rest
Everything the interface does is accessible via REST: tickets, messages, contacts, articles, rules, exports.
POST /webhooks/acme · ticket.created
200 · 84 ms · signature verified
200 · 91 ms · signature verified
502 · retrying in 30 s
Feature details
An API that does everything
Everything the interface does is available under /api/v1: JSON responses, cursor pagination, 600 requests per minute — enough to build without asking permission.
Keys that only open what's needed
Personal tokens or service keys, with read and write scopes per resource: your integration gets only the access it needs.
Webhooks you can rely on
HMAC SHA-256 signatures, five retries with backoff, a 7-day delivery log: your system always knows what was sent to it.
Where your team already talks
Slack and Teams notifications per view or per team, and replies straight from the thread on the Team plan and above.
Your data comes and goes freely
We migrate your Zendesk history with its numbers and its dates. And since the core is under AGPL-3.0, you can install it yourself and access the database directly.
Every call leaves a trace
Every API call shows up in the audit log with the key that made it: who did what is never a mystery.
Verify webhook signature
import { createHmac, timingSafeEqual } from "node:crypto";
export function verify(raw: string, header: string, secret: string) {
const expected = createHmac("sha256", secret).update(raw).digest("hex");
return timingSafeEqual(Buffer.from(header), Buffer.from(expected));
}Other modules
Five pages for five parts of the tool
Shared Inbox
All emails, forms, and chat messages in one queue.
SLA and Rules
First response times, escalations, triggers, and macros.
Knowledge Base
Public or internal articles, customer portal, and widget.
AI Assistant
Triage, summary, suggested reply, and deflection, on a model hosted in Europe.
Mobile app
Two apps for iOS and Android: the agent workspace, and the portal for your customers.