Product
Knowledge Base
The same articles serve three uses: the public portal, suggestions in the contact form, and replies from your agents. Written once, corrected once.
Markdown writing
Editor with preview, directly pasted images, colored code blocks. Version history with comparison and rollback.
Public or internal
An article can be visible to all, reserved for logged-in customers, or reserved for agents for internal procedures.
Suggestions at the right time
While the customer types their subject, three relevant articles appear below the field. This is where ticket volume decreases.
Acme Help Center
Setting up your sending domain
1,284 views · 92% helpful
Understanding SLA counters
870 views · 88% helpful
Importing your Zendesk tickets
612 views · 95% helpful
Suggested in the form
“Why does my invoice show up twice?”
Feature details
Your help center, at your address
aide.votredomaine.fr with an automatic certificate — your logo, colors, font and home page. Your customers never leave your brand.
A structure that guides
Categories, subcategories, pinned and related articles: people find the answer without knowing your internal org chart.
A search that forgives
Full-text index in your language, common typos corrected — plus the list of searches that came back empty, so you know which article to write next.
Customers track their own requests
Signed in to the portal, they see their tickets, reply and attach files — without writing in to ask where things stand.
Your help inside your app
A 14 KB script: article search and ticket creation without leaving your product.
Proof that it deflects
Views per article, self-reported resolution rate, tickets avoided: the knowledge base is measured like the rest of your support.
Embed the widget
<script
src="https://acme.open-helpdesk.com/widget.js"
data-workspace="acme"
data-locale="fr"
defer
></script>Other modules
Five pages for five parts of the tool
Shared Inbox
All emails, forms, and chat messages in one queue.
SLA and Rules
First response times, escalations, triggers, and macros.
Channels and Integrations
Email, chat, WhatsApp, API, signed webhooks.
AI Assistant
Triage, summary, suggested reply, and deflection, on a model hosted in Europe.
Mobile app
Two apps for iOS and Android: the agent workspace, and the portal for your customers.